Excellent
North Winds Heating & Cooling Inc
Based on 1838 reviews
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Jenson
Let the reviews speak for themselves. I had the privilege of being employed at this company for a year and half, and I can confidently say it is the most integrity‑driven organization I have ever worked for. From the very first day, it was clear that honesty, professionalism, and genuine care for both employees and customers are at the heart of everything they do.
The technicians are truly exceptional—skilled, reliable, and dedicated to delivering top‑quality service every single time and the service manager strives to make them better in anyway he can. They all take pride in their work and treat every service call and install with the same level of respect and attention to detail, whether big or small.
Equally impressive are the office staff. Carolyn and Haley are the backbone of the North Winds install and servicing. They were always warm, welcoming, and incredibly efficient, ensuring that everything runs smoothly behind the scenes for installations and managing priority for customers.
Working here was not just a job—it was being part of a team that genuinely cares about the people they were helping.
The leadership (Barb, Phil and Billy) sets the tone with integrity and respect, and that culture flows through every department of North Winds.
If you’re considering doing business with this company, rest assured you’ll be treated with honesty, professionalism, and genuine care. I wholeheartedly recommend them and am proud to have been part of such a wonderful team at my time at North Winds.
Response from the owner:Thank you, Jenson, for your thoughtful review and for highlighting the dedication of our team, including Carolyn, Haley, Barb, Phil, and Billy. We're grateful for your time with us and your kind words about our culture and commitment to service. Your recommendation means a lot!
Amy Poglese
Our technician Rick was great. He was very thorough and explained clearly all information.
Response from the owner:Thank you, Amy, for your kind words! We're glad to hear that Rick provided you with thorough and clear information. Your feedback means a lot to us!
Doug Dykstra
Response from the owner:Thank you, Doug, for the 5-star rating! We appreciate your support and look forward to serving you again.
sarah thelen
Excellent experience from start to finish. Would highly recommend for your future furnace needs. Russ was very informative during the quoting process and install techs Don and Chase were professional and courteous. Would definitely use North Winds again!
Response from the owner:Thank you, Sarah! We're glad to hear you had an excellent experience and appreciate your kind words about Russ, Don, and Chase. Your recommendation means a lot to us!
Bethany Deschaine
Professional, timely and explained everything very thoroughly. Couldn’t ask for better service!
Response from the owner:Thank you, Bethany, for your wonderful feedback! We're glad to hear you had a positive experience and appreciate your kind words about our team's thoroughness and professionalism.
federica brandizzi
Wonderful service. Tyler was very kind, on time, and he explained the services my furnace needed. No pressure to buy new pieces for the furnace.
Response from the owner:Thank you, Federica, for your kind words! We're glad to hear that Tyler provided you with excellent service and clear explanations without any pressure. Your satisfaction means a lot to us!
Alex Sandoval
We called after hours and Chase the technician came to help. Sounded like he had a long day but was still kind and courteous even open to all my questions. The odd nature of the malfunction was confusing as their were no error codes yet it seemed hindered in lighting properly. He checked the gas levels then traced the pipes back to our meter, which had cracked open and had water freezing it into a solid block of ice. Told me to call my power company and showed me which valve to turn to restore gas to the furnace. He didn't fix my problem but he did show me where the real problem really was and for this we were thankful.
Response from the owner:Thank you, Alex, for your kind words! We're glad to hear that Chase provided helpful guidance and support, even after a long day. It's great to know that he was able to assist you in identifying the real issue. We appreciate your feedback!
Dan Houser
North Winds Heating & Cooling provided a very thorough inspection and clearly identified several important issues that needed attention. The technician explained everything in a straightforward way, documented the findings, and ensured I understood the options before moving forward. The level of detail and professionalism gave me confidence in the recommendations. Excellent service from start to finish.
Response from the owner:Thank you, Dan, for your wonderful feedback! We're glad to hear that our technician provided a thorough inspection and clear explanations. Your confidence in our service means a lot to us.
Kim Alexander
I would highly recommend Northwinds Heating & Cooling. All of their staff was great! Nate did my estimate & had no problem with me texting him a "few" times with questions:) He was great! Todd & Art were the technicians and they were amazing! They were respectful of my house (1st snowfall of the year on the ground), knowledgeable & explained everything to me that I needed to know, including the new thermostat. They were very kind, not just to me but my cats too(They wanted to investigate Everything they were doing & escape every time they opened the door!) 😁 Definitely 5 stars!!
Response from the owner:Thank you, Kim! We're so glad to hear you had a great experience with Nate, Todd, and Art. Your kind words mean a lot to us, and we're happy your cats enjoyed the visit too!
Patricia Murphy
Rick was very personable and shared a good deal of information with me about why my boiler was not functioning. I appreciated his time and in depth details about the work being done. He had a great sense of humor as well!!
Response from the owner:Thank you, Patricia! We're glad to hear that Rick provided you with valuable information and a good experience. Your appreciation means a lot to us!


Gas Furnace Installation in East Lansing, MI 48823

“My furnace was at the end of its expected life. There were a couple of parts that needed replacing so we decided on a replacement rather than repairs. Lon and Tod showed up at the time expected. They removed the old furnace and installed a new one in 4 hours. It was one of the coldest days of the winter, but they were finished before the house temperature dropped to uncomfortable levels.”

- CAROLYN A.

Gas Furnace Installation in Lansing, MI 48911

“Todd and Don were great! They installed a new furnace for us today. They laid cloths down to keep our carpet clean and dry, cleaned up their work, and made sure we knew how to use the new thermostat before leaving.”

- Dawna K.

Gas Furnace Replacement in Lansing, MI 48917

“I have nothing but extreme gratitude and thanks for Northwinds Heating and Cooling, and to Gavin, Willis and Chaase. These gentlemen may have very well saved my family's life. My furnace had been acting up lately and I had been getting awful migraines for the last 2 weeks, and my husband had been getting them for a few days and my son was feeling off. Gavin came after hours for an emergency appointment because our furnace was not putting out any heat, and informed us that our furnace was reading 500ppm of carbon monoxide, and anything over 100ppm is unsafe. The furnace was old and needed replacing and we are expecting single digit temps in a couple of days. The Northwinds crew had a brand new furnace installed the very next day, 100% complete, all in less than 24 hours. I cannot thank you all enough for expediting this serious matter and not only getting us heat during extremely cold temps in record time, but more importantly removing a potentially fatal situation for us. Had this not been done we may not be here. You have customers for life. THANK YOU!”

- Serena N.

Gas Furnace Repair in Haslett, MI 48840

“They responded quickly as I had no heat. Diagnosed problem, gave me honest options and didn't oversell. Happy with service.”

- Mary C.

Gas Furnace Repair in Lansing, MI 48808

“Called for no heat ,service tech Kavin was out in under one hour . found problem right away ,up and running did a great job these guys are the best”

- Mike K.

Gas Furnace Repair in Lansing, MI 48915

“With an after hours repair required Cody the North Winds technician was prompt, courtesy and professional. He was on-site in less than a half hour had the furnace diagnosed and repairs started in no time. He thourghly inspected the furnace after the repair of the limiter switch and helped explain the needs of the furnace and offered multi options for a preventative maintenance program. Would call North Winds for any future needs and will gladly recommend them to friends and family.”

- Dean S.

Gas Furnace Installation in Holt, MI 48842

“Our experience with Northwinds Heating & Cooling was exceptional from start to finish. Their team provided friendly and professional service throughout the entire process, from the initial phone call and ordering through the seamless delivery and installation. We were particularly impressed with our installers, Todd and Allen, who were not only courteous but also demonstrated exemplary workmanship. They left our home clean and tidy, completing the installation with the utmost care and professionalism.”

- Hiram M.

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