Excellent
North Winds Heating & Cooling Inc
Based on 1813 reviews
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P Johnson
Great service visit! The technicians are always polite and willing to answer any questions!
Response from the owner:Thank you for your kind words! We're glad to hear you had a great service visit and that our technicians were helpful. Your feedback means a lot to us!
Claire von Buchwald
Personable staff making sure we understood how everything worked and also an excellent clean-up job. Helped us make sure our gas fireplace pilots were again lit as they had to be off during the furnace replacement, We would highly recommend both Todd and Willis and North Winds to our friends and relatives. Overall an excellent experience.
Response from the owner:Thank you, Claire, for your kind words! We're glad to hear that our team, including Todd and Willis, provided a great experience and that everything was taken care of for you. Your recommendation means a lot to us!
Allen Wright
Fabulous experience with all members of the team. Highly recommend this service company to others. We will use them again when our water heater goes south!
Response from the owner:Thank you, Allen! We're grateful for your kind words and support, and we're glad to hear you had a fabulous experience with our team. We look forward to assisting you again when needed!
David Premoe
Response from the owner:Thank you, David, for your 5-star rating; we truly appreciate your support!
Dean Hitchcock
Friendly and answered my question s when I needed them. Concerned about the correct operation of the furnace.
Response from the owner:Thank you, Dean, for your kind words; we're glad to hear our team was helpful and attentive to your furnace needs.
Rick Kaiser
The two technicians were respectful and gave an honest assessment of what was needed. Would highly recommend this company.
Response from the owner:Thank you, Rick, for your kind words and for recommending us; we're glad to hear the technicians provided you with respectful and honest service.
Sharon Constan
Response from the owner:Thank you, Sharon, for your 5-star review! We truly appreciate your support and are glad to have you with us.
Frank Zielinski
Craig, technician, was thorough in dealing with our fireplace and furnace. He explained all in terms we could understand. He was a pleasure dealing with him.
Response from the owner:Thank you, Frank, for your wonderful feedback!
Rick S
Update: 9/3/25
Allan did our pre-season furnace check today. He was very friendly and professional. Not only did he take care of the maintenance but helped us renew our maintenance agreement. He also had great answers to my questions about adding a whole house humidification system. We continue to be very happy with the people and service from North Winds.

Update: 4/16/25
Justin came today for a maintenance check on our A/C unit as we enter the cooling season. While there were no problems encountered, we had him install surge protectors on both the furnace and A/C unit because of the severe storms we've been seeing more often. Justin did a great job and he is very friendly and professional. North Winds is lucky to have such a great young man representing them with clients.

Update: 3/12/24
Justin came today for a maintenance review of both our heating and cooling units. He did a great job and made sure I understood what he found and what should be done in the future. He was very friendly and knowledgeable. I continue to be impressed with North Winds.

Update: 1/9/23
A technician, Jon, came today for a maintenance check on our furnace. This is part of the free service you get with an extended warranty. Jon was very professional, knowledgeable and helpful. I had a few questions which he answered for me and let me know that they will come back for an A/C check when the weather warms up. I highly recommend North Winds.

North Winds installed a furnace and air conditioning system shortly after we moved into our current home, about 20 years ago. When we moved in, the home only had a air to air heat exchanger heat pump system with electric backup. This might have worked at one time but not when we moved in. We had several companies provide bids on changing us over to a conventional heating and cooling system but we settled on North Winds. What won us over was their professionalism, greater analysis of our needs and better product and service warranties. They were not the cheapest bid we received but, for something this important, we were more interested in quality and reputation. We've had our system checked for spring and fall season start up almost every year and been very pleased with the low cost and high quality service.

In late summer of 2015, our aid conditioner stopped working, well over its 15 year expected life span, especially with our heavy use. North Winds came out immediately, determined a replacement to be better for us in the long run than a fix and had the new unit up and running in 4 days!!

We couldn't be happier with the folks at North Winds and I would highly recommend them for anyone who is looking for high quality products and high quality service.
Response from the owner:Thank you for your continued trust in North Winds, Rick! We appreciate your loyalty and are delighted to hear about your positive experiences with our team over the years. Your satisfaction is our top priority!
Daniel Kontra
Allen was awesome! Detailed, honest and fair in his assessment. Highly recommend this company!
Response from the owner:Thank you, Daniel, for your kind words about Allen; we truly appreciate your recommendation and are glad you had a positive experience!


Gas Furnace Installation in East Lansing, MI 48823

“My furnace was at the end of its expected life. There were a couple of parts that needed replacing so we decided on a replacement rather than repairs. Lon and Tod showed up at the time expected. They removed the old furnace and installed a new one in 4 hours. It was one of the coldest days of the winter, but they were finished before the house temperature dropped to uncomfortable levels.”

- CAROLYN A.

Gas Furnace Installation in Lansing, MI 48911

“Todd and Don were great! They installed a new furnace for us today. They laid cloths down to keep our carpet clean and dry, cleaned up their work, and made sure we knew how to use the new thermostat before leaving.”

- Dawna K.

Gas Furnace Replacement in Lansing, MI 48917

“I have nothing but extreme gratitude and thanks for Northwinds Heating and Cooling, and to Gavin, Willis and Chaase. These gentlemen may have very well saved my family's life. My furnace had been acting up lately and I had been getting awful migraines for the last 2 weeks, and my husband had been getting them for a few days and my son was feeling off. Gavin came after hours for an emergency appointment because our furnace was not putting out any heat, and informed us that our furnace was reading 500ppm of carbon monoxide, and anything over 100ppm is unsafe. The furnace was old and needed replacing and we are expecting single digit temps in a couple of days. The Northwinds crew had a brand new furnace installed the very next day, 100% complete, all in less than 24 hours. I cannot thank you all enough for expediting this serious matter and not only getting us heat during extremely cold temps in record time, but more importantly removing a potentially fatal situation for us. Had this not been done we may not be here. You have customers for life. THANK YOU!”

- Serena N.

Gas Furnace Repair in Haslett, MI 48840

“They responded quickly as I had no heat. Diagnosed problem, gave me honest options and didn't oversell. Happy with service.”

- Mary C.

Gas Furnace Repair in Lansing, MI 48808

“Called for no heat ,service tech Kavin was out in under one hour . found problem right away ,up and running did a great job these guys are the best”

- Mike K.

Gas Furnace Repair in Lansing, MI 48915

“With an after hours repair required Cody the North Winds technician was prompt, courtesy and professional. He was on-site in less than a half hour had the furnace diagnosed and repairs started in no time. He thourghly inspected the furnace after the repair of the limiter switch and helped explain the needs of the furnace and offered multi options for a preventative maintenance program. Would call North Winds for any future needs and will gladly recommend them to friends and family.”

- Dean S.

Gas Furnace Installation in Holt, MI 48842

“Our experience with Northwinds Heating & Cooling was exceptional from start to finish. Their team provided friendly and professional service throughout the entire process, from the initial phone call and ordering through the seamless delivery and installation. We were particularly impressed with our installers, Todd and Allen, who were not only courteous but also demonstrated exemplary workmanship. They left our home clean and tidy, completing the installation with the utmost care and professionalism.”

- Hiram M.

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