Excellent
North Winds Heating & Cooling Inc
Based on 1940 reviews
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Gary Williams
On time, with booties. Very professional. Explained what he was doing.
Response from the owner:Thank you for the kind review!
Jane Cloutier
Technician was very helpful and careful, and answered sll my questions.
Response from the owner:Thank you, Jane! We're glad to hear that the technician was helpful and attentive to your questions. Your feedback means a lot to us!
Qi Yue
The response speed is very fast, communication is smooth, the charges are reasonable, and it is friendly for owners of rental properties.
Response from the owner:Thank you, Qi! We appreciate your positive feedback on our quick response time and smooth communication. It's great to hear that you found our services reasonable and friendly for rental property owners.
Carolyn
Very professional, on time, very reasonable price
Response from the owner:Thank you, Carolyn! We appreciate your kind words. We look forward to working with you again! Thank you for the review!
Dj Zandstra
Response from the owner:Thank you, Dj, for taking the time to leave a review. Your feedback is appreciated! Have a fantastic weekend!
Kelsey Dowty
Russ was professional, respectful, and took the time to answer all my questions thoroughly. The prices were very reasonable. I felt Russ was transparent about the process.

As a woman, I’ve often felt dismissed and not taken seriously when working with contractors, including experiencing uncomfortable situations where boundaries weren’t always respected. That was not the case here at all, and I really appreciated the professionalism and respect throughout the entire interaction.

That level of professionalism made a big difference. I highly recommend this company.
Response from the owner:Thank you, Kelsey! We appreciate your kind words about Russ and are glad to hear that you felt respected and valued during your interaction. Your recommendation means a lot to us!
Therese Breuninger
Technician Tyler did a great job explaining to me what he checks on a furnace that needs repair.
Response from the owner:Thank you, Therese! We're glad to hear that Tyler provided you with clear explanations about the furnace repairs. We appreciate your feedback!
TL P
Such a great company to work with. Very dependable.
Response from the owner:Thank you, we're glad to hear that you find us dependable. We appreciate your support and look forward to continuing our work together.
Jacob Bond
North Winds (Nate, Peter, Todd) installed new 97% Trane heating and 80k BTU AC systems and Honeywell thermostat. They also improved existing duct work. We’re looking forward to a more comfortable and energy efficient home.
Response from the owner:Thank you, Jacob! We're glad to hear that Nate, Peter, and Todd were able to help you with your new heating and cooling systems. It's great to know you're looking forward to a more comfortable and energy-efficient home.
Jason Bates
3/19 complete HVAC install. Todd, Art and Pete installed new furnace and AC for me. Had Todd and Art on day one and both were extremely friendly and knowledgeable. Todd walked me through everything both on the heating and cooling side, and answered every question I had

Art was super friendly and did a great job on the install along with Todd.

Pete was with Todd and Art on day 2 and got the AC moving quickly and helped me get setup on my new Honeywell tstat app. Very easy to use again Pete answered all my questions.

Great team, great finished product and I’m extremely happy with the results. This is very important because of such a large financial investment. I already referred a coworker of mine who happens to also need a complete HVAC replacement.

3/24/26 update. Inspection of new Furnace and AC passed. The inspector mentioned at least three times how fine of a job Northwinds did. He said that he could tell extreme care with safety in mind was displayed in the workmanship.
Response from the owner:Thank you, Jason, for your wonderful feedback! We're glad to hear that Todd, Art, and Pete provided you with friendly and knowledgeable service during your HVAC installation. It means a lot to us that you’re happy with the results and have already referred a coworker. We appreciate your trust and support!


Gas Furnace Maintenance in Holt, MI 48842

“The communication with the company on setting up a service call was great. The service tech, Kevin, was knowledgeable and courteous.”

- Dave B.

Gas Furnace Repair in East Lansing, MI 48823

“On Sunday Dec 8, the new thermostat installed by Northwind on Friday the 6th locked me out as I attempted to program it. It had somehow become stuck on the temperature 66 leaving the house cold on a winter day., which was particularly uncomfortable because I had a respiratory illness. Usually a service call requires a $250 fee. But when I spoke to the service tech, Justin, and explained the circumstance, he told me that there would be no charge given so recent an installation, and that he would come to my home quickly to remedy the situation. Justin was a consummate professional in manner and kindness, instructing me on every detail about how to use the new thermostat. He had some difficulty himself getting it to “on stick” and it took some research online to figure out the problem and reset the thermostat.

I am grateful to Justin and to Northwind for being not only reliable, but kind and flexible to the situation at hand.

I highly recommend Northwind as a service provider.”

- Constance E.

Gas Furnace Maintenance in East Lansing, MI 48823

“Allen clearly explained everything he checked, and even said I didn't need to change the filter for a couple months. I appreciated his honesty and kind manner.”

- Meegan H.

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