Excellent
North Winds Heating & Cooling Inc
Based on 1813 reviews
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P Johnson
Great service visit! The technicians are always polite and willing to answer any questions!
Response from the owner:Thank you for your kind words! We're glad to hear you had a great service visit and that our technicians were helpful. Your feedback means a lot to us!
Claire von Buchwald
Personable staff making sure we understood how everything worked and also an excellent clean-up job. Helped us make sure our gas fireplace pilots were again lit as they had to be off during the furnace replacement, We would highly recommend both Todd and Willis and North Winds to our friends and relatives. Overall an excellent experience.
Response from the owner:Thank you, Claire, for your kind words! We're glad to hear that our team, including Todd and Willis, provided a great experience and that everything was taken care of for you. Your recommendation means a lot to us!
Allen Wright
Fabulous experience with all members of the team. Highly recommend this service company to others. We will use them again when our water heater goes south!
Response from the owner:Thank you, Allen! We're grateful for your kind words and support, and we're glad to hear you had a fabulous experience with our team. We look forward to assisting you again when needed!
David Premoe
Response from the owner:Thank you, David, for your 5-star rating; we truly appreciate your support!
Dean Hitchcock
Friendly and answered my question s when I needed them. Concerned about the correct operation of the furnace.
Response from the owner:Thank you, Dean, for your kind words; we're glad to hear our team was helpful and attentive to your furnace needs.
Rick Kaiser
The two technicians were respectful and gave an honest assessment of what was needed. Would highly recommend this company.
Response from the owner:Thank you, Rick, for your kind words and for recommending us; we're glad to hear the technicians provided you with respectful and honest service.
Sharon Constan
Response from the owner:Thank you, Sharon, for your 5-star review! We truly appreciate your support and are glad to have you with us.
Frank Zielinski
Craig, technician, was thorough in dealing with our fireplace and furnace. He explained all in terms we could understand. He was a pleasure dealing with him.
Response from the owner:Thank you, Frank, for your wonderful feedback!
Rick S
Update: 9/3/25
Allan did our pre-season furnace check today. He was very friendly and professional. Not only did he take care of the maintenance but helped us renew our maintenance agreement. He also had great answers to my questions about adding a whole house humidification system. We continue to be very happy with the people and service from North Winds.

Update: 4/16/25
Justin came today for a maintenance check on our A/C unit as we enter the cooling season. While there were no problems encountered, we had him install surge protectors on both the furnace and A/C unit because of the severe storms we've been seeing more often. Justin did a great job and he is very friendly and professional. North Winds is lucky to have such a great young man representing them with clients.

Update: 3/12/24
Justin came today for a maintenance review of both our heating and cooling units. He did a great job and made sure I understood what he found and what should be done in the future. He was very friendly and knowledgeable. I continue to be impressed with North Winds.

Update: 1/9/23
A technician, Jon, came today for a maintenance check on our furnace. This is part of the free service you get with an extended warranty. Jon was very professional, knowledgeable and helpful. I had a few questions which he answered for me and let me know that they will come back for an A/C check when the weather warms up. I highly recommend North Winds.

North Winds installed a furnace and air conditioning system shortly after we moved into our current home, about 20 years ago. When we moved in, the home only had a air to air heat exchanger heat pump system with electric backup. This might have worked at one time but not when we moved in. We had several companies provide bids on changing us over to a conventional heating and cooling system but we settled on North Winds. What won us over was their professionalism, greater analysis of our needs and better product and service warranties. They were not the cheapest bid we received but, for something this important, we were more interested in quality and reputation. We've had our system checked for spring and fall season start up almost every year and been very pleased with the low cost and high quality service.

In late summer of 2015, our aid conditioner stopped working, well over its 15 year expected life span, especially with our heavy use. North Winds came out immediately, determined a replacement to be better for us in the long run than a fix and had the new unit up and running in 4 days!!

We couldn't be happier with the folks at North Winds and I would highly recommend them for anyone who is looking for high quality products and high quality service.
Response from the owner:Thank you for your continued trust in North Winds, Rick! We appreciate your loyalty and are delighted to hear about your positive experiences with our team over the years. Your satisfaction is our top priority!
Daniel Kontra
Allen was awesome! Detailed, honest and fair in his assessment. Highly recommend this company!
Response from the owner:Thank you, Daniel, for your kind words about Allen; we truly appreciate your recommendation and are glad you had a positive experience!


Gas Furnace Maintenance in Okemos, MI 48864

“I appreciate the care and thoroughness these individual have taken in their response to me as a client and maintenance service. They are individuals who represent good business practices and client service.”

- D W.

Air Conditioner Replacement in Okemos, MI 48864

“I don’t have the names of all the people that helped me get my conditioner installed, but they were all wonderful.
My air conditioner stopped working during the smoke polluted air time. I am an asthmatic and
it was a big problem. All of the team members at Northwind’s couldn’t have been more helpful. I needed to replace it.
They helped me pick out a new one and installed it just as soon as they could. They take great pride in their
work. I would highly recommend them to anyone .
Sincerely,
BJ”

- BJ G.

Barb and her crew do an EXCELLENT job

“Barb and her crew do an EXCELLENT job providing a GREAT service for the value of your money. Rick, their tech, obviously knows what he is doing and more importantly still enjoys doing it. Definitely the best HVAC company in the area.”

- Brian N.

Super nice and great at explaining everything

North Winds Heating & Cooling saved us from freezing another day! I was really happy with response time, Mike was super nice and great at explaining everything to me and letting me know about future issues I should look out for. I’ll definitely be using them for my HVAC.

- Jenny S.

Always happy to answer all my questions

“Rick at North Winds has been servicing my heating and cooling unit for a number of years. He is always very professional and pleasant to work with, and he’s always happy to answer all my questions and make sure I understand what was done and why. I highly recommend North Winds for reliable, professional service.”

- Susan H.

Great company & great people!

Prompt responses from each person connected to North Winds.The work was done quickly to install a new boiler system into my home. Even though their schedule was full they worked my job into their schedule because it was cold and I needed heat. The workmanship is beautiful. The technician explained and showed me the three shut-offs: the electrical switch and the two shut-off valves on the water and gas. He explained the warranties and the maintenance needs for the future. Great company & great people!

- Leslie W.

We were very pleased with their work

The two installers were very nice and they did a very good job installing our new furnace and hot water heater. We were very pleased with their work. They were done when they said they would be. They were also very neat and clean. I would definitely recommend them to anyone.

- Valerie L.

Good communication prior to appointment

Good communication prior to appointment and on time. Chris was knowledgeable and professional. We need new equipment and within minutes, we’ve scheduled a sales associate to visit. All good. Highly recommend them.

- Lynne H

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