Excellent
North Winds Heating & Cooling Inc
Based on 1816 reviews
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Megan Gruenwald
We have had an amazing experience with North Winds. From start to finish. Russ was very knowledgeable when he came out to explain everything and break down the pricing. He was honest and kept his word every step of the way. Lon was our installer and he blew it out of the park. Lon went the extra mile to make sure that our thermostat worked properly and we would be able to control our humidifier from it as well. After he left I had some concerns and he came right back to check everything back out and there was nothing for me to worry about. Lon reassured me the whole time by answering all my questions and helping me understand everything that was going on. I am so glad we went with North Winds (we got multiple other quotes before making our final decision. No one compared to North Winds when it came customer service). Thanks guys!
Laurie Koochesfahani
Cody and Mehdie were on time, professional, courteous and helpful. They both inspired confidence, and even though Mehdie was in training, I would never have known it. Cody thoroughly explained the change in plans and the different coverage each provided. All in all, one happy customer.
Response from the owner:Thank you for the fantastic review! We appreciate you taking the time to let us know!
Beth Fields
Professional, knowledgeable, friendly service. Have been using their maintenance service since they installed my new system 6 years ago. I’m very satisfied.
Response from the owner:Thank you for your kind words, Beth! We're glad to hear that you had a positive experience with us. Thank you for choosing North Winds!
Barbara Lewis
Very professional and answered any questions I had. I wouldn’t hesitate to recommend North Winds.
Response from the owner:Thank you, Barbara, Your recommendation means a lot to us and we're glad to hear our team was able to assist you and able to answer all your questions! Please don't hesitate to reach out if you need us!
Renee Lindemann
I chose North Winds from three highly rated companies. All three companies were professional and respectful in their presentation, but Nate's was a step above. The other two companies oversold for my small home's needs.

North Wind's installation crew was respectful and efficient even though my older home presented some challenges.

Although I have not been able to use the air conditioning to its full potential yet, I anticipate it will meet my needs nicely.

While I am giving 5 stars for those reasons there were a couple of issues that were ultimately apologized for and resolved.

There was a scheduling change during a staff vacation that was not relayed to me and caused me to have to juggle another commitment at the last minute.

The electrical contractor North Wind uses drilled through a dryer wire, which required them to cut through my drywall for repairs and caused some additional inconvenience and disorganization in my home as they had to make a couple of followup visits to repair those holes.

All in all I still believe I made the right choice.
Response from the owner:Thank you for your 5-Star review Renee, we appreciate your feedback. We are delighted our team provided you with quality service and met your expectations. We look forward to having the opportunity to serve you in the future.
Richard Manderfield
Lon and his crew were very efficient and very attentive to my questions and concerns. I am very pleased with the whole process and product.
Response from the owner:Thank you for your kind words, Richard we are thrilled to hear Lon and his crew were very attentive. Your feedback means a lot to us!
Jeanne Randels
Kaven came to service our furnace and air conditioner today. He went above and beyond. We're very satisfied.
Response from the owner:Thank you, Jeanne! We're glad to hear that Kavin provided exceptional service and that you're very satisfied.
P Johnson
Great service visit! The technicians are always polite and willing to answer any questions!
Response from the owner:Thank you for your kind words! We're glad to hear you had a great service visit and that our technicians were helpful. Your feedback means a lot to us!
Claire von Buchwald
Personable staff making sure we understood how everything worked and also an excellent clean-up job. Helped us make sure our gas fireplace pilots were again lit as they had to be off during the furnace replacement, We would highly recommend both Todd and Willis and North Winds to our friends and relatives. Overall an excellent experience.
Response from the owner:Thank you, Claire, for your kind words! We're glad to hear that our team, including Todd and Willis, provided a great experience and that everything was taken care of for you. Your recommendation means a lot to us!
Allen Wright
Fabulous experience with all members of the team. Highly recommend this service company to others. We will use them again when our water heater goes south!
Response from the owner:Thank you, Allen! We're grateful for your kind words and support, and we're glad to hear you had a fabulous experience with our team. We look forward to assisting you again when needed!


Air Conditioner Maintenance in East Lansing, MI 48823

“Kavin and Willis were professional and friendly. It’d be nice to have them continue as our regular maintenance team. It’d be nice to have the same team who knows our furnace history and know our preferences. Great to work with.”

- Vicki K.

Gas Furnace Installation in Lansing, MI 48920

“My wife and I are in our 80's, the gentleman Art and Todd that came to install our new furnace and air conditioner, we're so respectful and curtious, explaining everything they were doing, on time, they cleaned up everything, the best experience going with North Winds. Thank you.”

- Julius B.

Air Conditioner Installation in East Lansing, MI 48823

“This review is for the installation of a Fujitsu air conditioning and heating unit for two bedrooms. Earlier we had North Winds install one of these to cool the living room and another bedroom. We have enjoyed it so much we decided to have this second one installed.

Lon and the team who did the installation we excellent in all respects. They arrived on time, courteous and professional, technically savvy in dealing with some of the architectural challenges posed by our historic house, including putting a nicely crafted board over a hole in the soffit and painting it to blend in.

They worked collaboratively, cheerfully and efficiently, finishing in two days a job estimated to take three days. When they finished they took time to go over the details on how to control the units.

We could not have been happier with the service and recommend Norrh Winds highly.”

- William D.

Air Conditioner Repair in Williamston, MI 48895

“I had them move my Air Condenser in the spring and then they came back out in May to make sure everything worked properly,.
Cody & Chase and another guy made this happen.
They all so took the time to educate us on our Heating & Cooling system.
They are the best!”

- David C.

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